On the morning of January 29, the broking platform Zerodha encountered another technical glitch, leaving numerous clients frustrated and demanding compensation for their perceived losses. The incident, which affected trading activities on the X platform, was later resolved by Zerodha’s technical team.
One distressed user took to the X platform, expressing, “Yes, I too am affected; my Rs 5000 profit dwindled to Rs 800, and I had to exit at Rs 880. I couldn’t execute other trades. We deserve compensation.”
Another user voiced their frustration, urging, “Dear sir, postpone your podcast recording. Zerodha is down again, and people are losing money.”
Zerodha addressed the issue at 9:44 am, stating, “The issue is resolved. Due to a connectivity issue, some of our users are facing difficulties with order placement on Kite. We are diligently working to rectify this.”
This isn’t the first time Zerodha has encountered technical glitches. Previous instances were reported on December 4 and November 6, indicating recurring challenges that the platform needs to address to ensure smooth trading experiences for its users.
Despite efforts to resolve the issue, many Zerodha users remained unhappy and questioned the brokerage firm about who would be responsible for their losses during the app downtime. In response, Zerodha advised affected users to create a support ticket at http://support.zerodha.com for assistance.
Expressing frustration, a Kite app user shared on X, “I encountered an error while executing orders, but when I reopened the app after a few minutes, my orders were already placed, and that too multiple times. I suffered significant losses due to this inconvenience. I wasn’t even aware that my orders had been placed because I kept checking my positions and orders. Shame on you.”
For those still unable to connect, Zerodha recommended sending more details and a screenshot privately on X, promising to investigate the issue.
Highlighting the recurrence of such glitches, a user on X remarked, “This is a common problem with Zerodha. It’s surprising that the largest broker in the country lacks a proper IT team. Ultimately, we, the clients, end up losing money.”
Zerodha users continue to express dissatisfaction over technical issues, prompting the brokerage to address concerns and improve its services.
